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Hi,
Thank you for posting your query in Microsoft Community and giving us an opportunity to assist you.
As per the description, you are facing issues with Brother 7360N printer.
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In order to provide you with a quick resolution, please reply to these questions:
Using a CD-ROM to install printer software isn't really necessary anymore. Because Brother is a major printer company, Windows likely has the drivers you. Download the Printer Driver or Add Printer Wizard Driver from Click here for instructions on how to navigate to our downloads page.
- What are the troubleshooting steps did you try to resolve the issue?
- Did you download and install the latest drivers for the device from the Brother website?
- Do you get any error message or error code?
Follow these methods and let us know the results:
Method 1: Run the Printer Troubleshooter
- Type “Troubleshooting” in the search bar.
- On the “Troubleshooting” window, click on “View All” on the left pane.
- Click on “Printer”.
- Follow the on-screen instructions to complete the troubleshooting process.
Check if you are able to scan. If not, try the next method.
Note: Before moving on to the next method, check for any latest Windows updates and install it.
Method 2: Uninstall the current driver and update to the latest drivers from the Manufacturer’s website.
![Brother 2270dw driver windows 10 Brother 2270dw driver windows 10](https://support.brother.com/g/b/img/faqend/faq00100432_000/us/en/1543000/AddPrinter_1.gif)
Step 1: Download the latest drivers from the Brothers’ website for your printer.
Brother MFC – 7360N Printer
Step 2: Uninstall the current Driver for the device.
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a. Press “Windows Key” + “X”
b.Select “Device Manager” from the list that appears.
c. Select the Kodak device from the device list and then expand it.
d.Right click on the device listed under it and select “Uninstall”
e.Follow the on-screen instructions to complete the process and then restart the computer.
Step 3: Install the latest drivers for the device.
a. Double click on the driver setup file that you have downloaded from the Kodak Download website.
b.Follow the on-screen instructions to complete the installation.
c. Restart the computer.
Now try to scan and check if it worked.
Check these links for your reference:
What if a device isn't installed properly?
Fix printer problems
(Note: All links applies for Windows 10 also)
Hope it helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.
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Brother printers are common in both work and home offices. While the printer out of the box comes with everything you need to install the printer's driver on your computer, not everyone can use the CD-ROM for installation. Many of today's sleek computer models don't have a CD-ROM drive at all. Even if you're installing an existing printer on a new computer but you no longer have the CD-ROM, don't worry. You can install the Brother printer driver through online methods.
Find the Driver at the Brother Support Solutions Center
Brother has a comprehensive support center website with driver downloads for most of its printers. You'll need the model number of your printer before you begin. Search the support center, locating the exact model. The site provides instructions specifically for your printer. It will first ask if you need the Windows or Macintosh driver. Select the pertinent option.
The driver usually downloads into your computer's 'Downloads' folder, and you'll need to open it and move it to the 'Printers' folder. Fortunately, setup prompts will keep you moving to the next step; just know that the 'Printers' folder is in the Control Panel on the hard drive of your system. If the driver doesn't make it there initially, the printer and computer might have trouble finding each other, even though the drivers are installed. Drag-and-drop it into the right location if needed.
Through the various setup prompts, choose the appropriate operating system. Most people choose the full package setup so they can access all functions and features of the Brother printer, though you can choose a custom setting. Read and agree to the user agreement when prompted to continue through the setup.
Configure the Printer to Your Network
Having the drivers installed is really only step one. Most printers are on wireless networks these days, working with multiple computers or devices that simply don't plug into the printer, and the printer is not always hard-wired into the wireless router. Configuring the Brother printer to your network is essential for proper functioning.
Gather the wireless network information, including the network name and passwords. The network name is also referred to as the SSID. Passwords are sometimes referred to as network keys or encryption keys. This information is located on a sticker at the base of the wireless router. You will also need a USB cable for the installation process.
Connect the Brother printer to power but don't connect the USB cable yet. Turn on your computer if it isn't already on. You should already have installed the printer drivers. Open the printer network driver and select the configure option, choosing the 'Brother Peer-to-Peer Network.'
Connect the USB cable to the printer and computer. The prompts will ask to change the firewall settings and potentially make adjustments to the antivirus software. These changes are needed to give the printer access to the network. Be sure to select 'Wireless Setup' to ensure the printer will work over the network rather than the USB hard wire. The driver setup should recognize your network, select it and follow the remaining prompts for setup. Unplug the USB and test the setup.
Contact Brother Support
If after following all prompts, you still cannot print, contact Brother Customer Support. The phone number is 877-276-8437. You can also go to Brother-USA.com to start a customer support ticket to get help.
References (4)
![Brother mfc 2700dw driver windows 10 Brother mfc 2700dw driver windows 10](http://4.bp.blogspot.com/-Nbh8GIMTAzU/Vn0Syo8rtmI/AAAAAAAAAcA/HXFL6cxIxM8/s1600/Brother%2BMFC-L8850CDW.png)
Resources (1)
About the Author
With more than 15 years of small business ownership including owning a State Farm agency in Southern California, Kimberlee understands the needs of business owners first hand. When not writing, Kimberlee enjoys chasing waterfalls with her son in Hawaii.
Photo Credits
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Choose Citation Style
Leonard, Kimberlee. 'How to Install Brother Printers Without a CD-ROM.' Small Business - Chron.com, http://smallbusiness.chron.com/install-brother-printers-cd-rom-40133.html. 11 March 2019.
Leonard, Kimberlee. (2019, March 11). How to Install Brother Printers Without a CD-ROM. Small Business - Chron.com. Retrieved from http://smallbusiness.chron.com/install-brother-printers-cd-rom-40133.html
Leonard, Kimberlee. 'How to Install Brother Printers Without a CD-ROM' last modified March 11, 2019. http://smallbusiness.chron.com/install-brother-printers-cd-rom-40133.html
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